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Frequently Asked Questions
If you have additional questions, please contact CareSource.
CareSource has been supporting independence through
excellent care for more than 10 years. We are an affiliate
of the Visiting Nurse Association of South Central Connecticut,
a local non-profit, community based organization with more
than 100 years of history serving individuals of all ages
and their families in Greater New Haven, Milford and the
lower Naugatuck Valley. CareSource is accredited
by CHAP, the Community Health Accreditation Program, and
has a professional Advisory Committee that oversees its clinical
practices.
At the time of admission, a nurse manager comes to your
home and develops a care plan with you. The nurse manager
orients the staff to your plan of care and performs routine
supervisions.
- Who can receive services?
CareSource provides private duty nursing services
for adults, infants and children of all ages.
CareSource offers hourly, full shift and around-the-clock
nursing and homecare in the hospital, home, school as well
as assisted living settings.
- Are your services covered by insurance?
CareSource does participate and accepts payment
from insurance carriers.
CareSource is not licensed to bill Medicare or
Medicaid.
CareSource does participate with the Agency on
Aging of South Central Connecticut to provide homemaking
services primarily through the Connecticut Home Care Program
for Elders Program.
- Are services covered by long-term
care insurance?
CareSource provides you with an itemized bill for
you to submit to your carrier.
CareSource has worked with various insurance companies
to meet their provider criteria. Most long-term policies
have a qualifying period, or a deductible and might pay a
percentage of the cost for private duty services. We
can assist you in determining your coverage parameters and
work with your insurer to complete applicable paperwork.
- What is live in service,
and what do I need to provide for the live in aide?
Live in service is 24 hours a day/7 days a week, and may
be provided on an ongoing basis,
or for standardized time periods (e.g. Monday-Friday) to
allow family caregivers to work outside the home and assume
weekend care. Live in care can also be arranged as
a respite service to relieve family caregivers once a month
or for family vacations.
During the 24 hours live in day, it is expected that the
caregiver will provide an average of 10 hours of intermittent
care. They will have 3 hours for mealtime, 3 hours
of "free time" and approximately 8 hours of sleep. Free
time means time that the caregiver may be relaxing by watching
TV, reading, writing letters, etc. The live in aide
is not allowed to leave the home during this time without
consent from CareSource so that appropriate coverage
can be arranged. The live in aide sleep time is according
to the client's schedule, and the live in aide is expected
to respond to the client's needs intermittently.
The client needs to provide a place for the aide to sleep
and meals.
- How much do your services cost?
A rate schedule is available on request and is based on
the type of service and hourly, shift or live in rates.
All CareSource employees are bonded and insured.
If you have additional questions,
please contact CareSource.
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